Ticket Purchasers
Frequently Asked Questions
Take a look through the list of things we are always getting asked. Still can't find what you are looking for? Be sure to reach out to our team.
Tickets
- I have lost my tickets, how can I get another copy?
- You can login and re-download your tickets at anytime from your My Orders section, alternatively please contact us via chat, email or call and we can re-send them to you.
- I don't have a printer, can I just show my phone?
- We advise that you try to make alternative routes to obtaining a printed copy of your ticket. Entry without a physical ticket is discretion of the event organiser, please contact you event organiser in advance to check.
Refunds and Exchanges
- What is the your returns and exchange policy?
- You can view our view all the information regarding returns and exchanges on our returns page.
- Can I change my seats after booking?
- For some events with allocated seating, yes. If the organiser allows it, open your order and choose "change your seats" to move to other free seats at the same price, until ticket sales close. There's a small seat change fee, shown before you pay: one price for the first seat and a lower one for each seat after it, and it isn't refundable. Your old tickets stop working and we'll email you new ones, and send the new ticket to anyone you've shared one with.
Award winning support
Can't find what you need?
If you need need help, our team are always on hand to assist you. The team of specialists are available during working hours by phone, live chat or email. No query is too big or small - just get in touch.
