• What personal information we collect about you when you create an account with us and advertise your events
• How we use your personal information
• Who we may share your personal information with
• Any transfer of personal information outside of the EEA
• How long we keep your personal information
• What we do to protect your personal information
• What choices you have in relation to your personal information
We are Raviga Group Limited and our registered address is Harlequin House, Forde Court, Newton Abbot, Devon, TQ12 4BT.
We would welcome any comments or queries you may have about this website or how we deal with your personal information. You can contact us at [email protected]
We last updated this Privacy Statement on 02 May 2018.
We may collect the following information about you:
• your name and address and name of your organisation
• your contact details including email address and telephone number
• the contact details of your organisation
• the events that you have organised
• details of events that you have organised in the past
• your payment details (including bank account, credit card details, billing and delivery addresses)
• details of visits to our website and the pages that you viewed.
We collect information about you in two different ways:
• Identifiable information – this is information that allows us to identify you such as name and email address, telephone number etc
We may collect personal information about you when you:
• Create an account
• Advertise an event using our platform
• Fill in an enquiry form
• Contact us by email or post
• Contact us by telephone
When you visit our website or use our services, we may collect certain information automatically such as:
• Your IP address (the name your computer used to identify itself to you)
• The number of times you visited our website
• The pages that you visit
We work with a number of other organisations such as payment processing companies, credit reference agencies, internet search engines, marketing organisations and cookie providers who may provide us with information about you.
We may collect personal information from the following organisations:
• Google Analytics
• Social Media Cookies and Plug ins – Facebook, Twitter
• Payment Provider Cookies – for anti-fraud purposes
We may use your information in the following ways:
• to provide you with the products you have asked for
• to send you marketing materials (if you have agreed to this)
• to contact you about a request you may have made
• to process your payment
• to fulfil any contracts you have entered into with us
• to analyse and tailor the products that we offer to you with your needs and interests
• to comply with any legal obligation (such as tax laws) or as otherwise required by law or regulation
• to prevent and detect fraud
• to tell you about changes to our services or website
• to help us develop the website and make it better for all users
• to get your feedback on our website and services
• to administer our website (such as troubleshooting, data analysis, research)
• to keep our website safe and secure
The law only allows us to use your personal information in certain limited circumstances. We have listed these below and what information they allow us to process.
1.) Where we need to perform the contract we have entered into with you
Examples of how we may use your information in order to comply with a contract that we have entered into with you:
• to provide your with the platform to advertise your events
• to tell you about changes to our website or our services
• to help us improve the website
2.) Where you have consented to us using your personal information
• When you set up an account with us you we will need your consent in order to process that information to provide you with access to our platform
• When you submit information to us on our website to ask us a question or request further information about our services, we will process that information in order to comply with your request for further information.
• We will ask for you consent if you fill in one of our surveys, enter a competition/audition to appear in our catalogue or website.
3.) Where it is necessary for our legitimate interests
We may provide you with marketing information (via email) about our own products and services similar to those that you have purchased or enquired about (unless you tell us to stop).
4.) Where we need to comply with a legal obligation Examples of how we may use your information to fulfil a legal obligation Keeping records for tax purposes
We may provide you with information about our products, services, special offers, and other news where we feel these may interest you but only where you have not told us to stop.
We may use your information for market research and analysis so that we can ensure that we tailor our offers to your likes and needs.
Depending on what contact information you have given to us, we may contact you by email or post. We will only do this where you have consented to receiving such information from us.
You can opt out of such marketing at any time and If you wish to do so, please email us at [email protected] .
We may share your information with certain other third parties including:
• Your dance school who provide the website to you and who are named above
• Our business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you
• Our website providers who need to see your information in order to keep our website up and running
• Analytics and search engine providers who analyse information about your use of our website and help us to tailor the product and offers that we offer to you and other users
We work with the following organisations:
• Stripe – www.stripe.com – Payment Providers
• Amazon – aws.amazon.com – Hosting Provider
We may also disclose your personal information to third parties:
• If we sell our business in which case the personal information that we hold will be part of the transferred assets
We are committed to ensuring that our suppliers have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse. All personal information you provide to us is stored on our secure servers or on secure servers operated by a third party located in the EEA.
All third parties who provide services or software to us are required to sign a contract requiring them to have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse.
We only hold your personal information for as long as necessary for the purposes for which we collected your information.
We have a retention policy which lays down timescales for the retention of information. Customer retention periods can be found below:
|Type of Documents||Description of Document||Retention Period|
|Marketing Database||Name and contact details of people expressing interest in our goods or services.||3 years from last order or interaction.|
|Order Database||Name and contact details of all customers including emails, addresses and payment information||7 years after last order.|
If you chose to send us information via email, we cannot guarantee the security of this information until it is delivered to us.
You have the right to access information that we hold about you. If you wish to receive a copy of the information that we hold, please contact at [email protected] or write to us at the address above
You can ask us at any time to change, amend or delete the information that we hold about you or ask us not to contact you with any further marketing information. You can also ask us to restrict the information that we process about you.
You can request that we change, amend, delete your information or restrict our processing by emailing us at [Data queries Email].
You have a right to ask us to stop any automated decision making. We do not intentionally carry out such activities, but if you do have any questions or concerns we would be happy to discuss them with you and you can contact us at [Data queries Email].
You have the right to request that your personal information is transferred by us to another organisation (this is called “data portability”). Please contact us at [Data queries Email] with the details of what you would like us to do and we will try our best to comply with your request. If may not be technically feasible, but we will work with you to try and find a solution.
If you have been through the internal complaints procedure and are still not happy with the result, then you have the right to complain to the Information Commissioner’s Office. They can be contacted as follows:
- Information Commissioners Office - Wycliffe House - Water Lane - Wilmslow - Cheshire - SK9 5AF