Returns

Refunds

Stage Stubs does not offer refunds for any tickets sold through our platform. As per our Terms & Conditions in some circumstances you are entitled to a refund, these scenarios are also outlined below. In such cases the refunds will not be issued through Stage Stubs and will be handled by your event organiser by a method chosen by them. In all circumstances your booking fee, and any seat change fee, will be non-refundable.

Refunds for Cancelled Events

If your event is cancelled you should reach out to the event organiser to organise a refund for your ticket at the ticket face value.

Refunds for Rescheduled Events

If your event is rescheduled you will be contacted by us or by the event organiser with the new date and time. If you can't make it your should contact the event organiser to arrange a refund.

Exchanges and seat changes

We can't exchange tickets for a different performance or date. For some events with allocated seating, the event organiser lets you change your seats after booking: if they do, you'll see an option to change your seats on your order until ticket sales close. There's a seat change fee (one amount for the first seat and a lower amount for each one after), which isn't refundable, and the tickets for your old seats stop working once the change is done. See our Terms & Conditions for details.

Just Can't Make It

In most cases an event organiser would be happy for you to sell/pass on your tickets to friends or family. If you are unsure if they would be happy with this it would be best to contact them first.

Further Information

For further information please see our Terms & Conditions page.