Terms & Conditions (Selling)

LAST UPDATED: 17 October 2018


These terms and conditions apply to customers selling tickets in Australia. The use of this ticketing site and the selling of tickets is governed by the polices, terms and conditions set forth below. Please carefully read the terms and conditions before using the online booking and ticketing service to sell tickets for your event.

By using the site, you agree to be bound by the terms and conditions outlined above and below and also the provisions of our privacy policy and cookie policy. If you do not agree with our policies, terms and conditions you can choose not to use the site. Please note, the event organiser has their own terms and conditions which apply to your contract with them. For alternative terms and conditions, please select your country from the selection available.

Who we are and how to contact us

These terms and conditions are between you and Raviga Group Limited (We, Us, Our). We are registered in England and Wales under company number 11204877 and have our registered office at International House, 64 Nile Street, London N1 7SR.

How does our site work?

You, as principal, may use this site to facilitate the sale of tickets to ticket purchasers of all events sponsored by, produced by, held by, or otherwise affiliated with you. We do not purchase or take title to any tickets you sell through use of this site and you are fully responsible to the ticket purchaser for all aspects in relation to organising the event.

You may provide to us certain screen images, printed materials, photographs, animations, video, audio, music, text, applications, trade names, trademarks, logos or other similar design elements (Designs). We will use our best efforts to incorporate your Designs with the site. You hereby represent and warrant to us that:

You must accurately maintain the number of tickets available for sale and bear full responsibility for any losses or claims arising in respect of the tickets or due to overselling or over issuing tickets.

Fee and Ticket prices

There is no fee for use of the site however we charge a flat fee to the ticket purchaser for using our booking service and we account for any GST on such fee as applicable. You are responsible for paying any GST on sale of tickets to ticket purchasers and for issuing GST invoices to the ticket purchaser upon request. You are responsible for setting the price of tickets to ticket purchasers on the site. You are responsible for any refunds due to the ticket purchaser as result of you cancelling, rescheduling, overbooking or changing an event or otherwise.

We may use banks, merchant account providers and other financial institutions (Payment Processors) to process payment to you of the ticket price. We have no control over the actual transfer of funds and therefore cannot and do not guarantee that funds will be correctly transferred by the Payment Processors to you. It is your responsibility to audit and reconcile the actual transfer of funds. We accept no responsibility for inaccurate or incomplete transfers of monetary funds by Payment Processors.

Payment Processing

Payment processing services for sellers on our site are provided by  Stripe  and are subject to the Stripe Connected Account Agreement, which includes the  Stripe Terms of Service  (collectively, the “Stripe Services Agreement”). By agreeing to these terms or continuing to operate as a seller on our site, you agree to be bound by the Stripe Services Agreement, which may be modified by Stripe from time to time. As a condition of us enabling payment processing services through Stripe, you agree to provide us with accurate and complete information about you and your business, and you authorize us to share it and transaction information related to your use of the payment processing services provided by Stripe.


You agree to indemnify us against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs and all other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with: * any claim made against us for actual or alleged infringement of a third party's intellectual property rights arising out of or in connection with the Designs; or * any claim made against us by a third party, including a ticket purchaser, arising out of or in connection with your organising, producing or sponsoring of an event, including, but not limited to, in connection with any refund due.


Nothing in these terms shall limit or exclude the liability of either party for:

Alteration of Terms of Use

We reserve the right to change these terms and conditions with or without further notice to you and without giving you any explanation or justification for such change and any change will be posted on this site. It is your responsibility to keep up to date with our current terms and conditions.

We may suspend or withdraw our site

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.

We may suspend, withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any such suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and conditions and other applicable terms and conditions, and that they comply with them.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected]

Information Protection

We repeat and rely upon our privacy policy with respect to your information protection. Both parties will comply with all applicable requirements of the General Data Protection Regulation and any UK implementing laws (“the Data Protection Legislation”). The parties acknowledge that for the purposes of the Data Protection Legislation, we are a data processor and you are the data controller. You shall ensure that it has all necessary consents or has complied with another processing condition and has the appropriate notices in place to enable the lawful transfer of personal data to us for the duration and for the purposes of these terms. When we process any personal information on behalf of you, we shall:

(a) act only on your instructions;

(b) have in place appropriate technical and organisational security measures against unauthorised or unlawful processing of personal information and against accidental loss or destruction of, or damage to, personal information. Such measures shall be appropriate to the harm that might result from the unauthorised or unlawful processing;

(c) ensure all personnel who have access to the personal data are obliged to keep it confidential;

(d) assist you to respond to a data subject’s request to enforce their rights of subject access, rectification, erasure and any other rights conferred by the Data Protection Legislation and the Privacy Act 1988 (Cth);

(e) assist you if requested with respect to security, breach notifications, impact assessments and any investigations by a supervisory authority or regulator;

(f) notify you without undue delay in the event of a data security breach and assist you with any investigations;

(g) at your direction delete or return to you all personal data and copies on termination unless required by law to retain the same;

(h) complete and maintain accurate records to demonstrate its compliance with this clause and allow for audits by you; and

(i) keep up to date a data processing register (if required). We shall not appoint a third-party processor without your prior written consent. We shall ensure that any third-party processor will enter into an agreement with the same or substantially similar terms in relation to the Data Protection Legislation.

We will not transfer any personal data outside the EU unless your prior consent has been obtained and, if required by applicable law, we and the sub-processor will enter into a data transfer agreement that is consistent with the requirements of applicable law. We shall also ensure that appropriate safeguards have been provided and that the data subjects have enforceable rights and effective legal remedies in relation to any transferred personal data; and adequate levels of protection in relation to any personal data that is transferred.

How you may use our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by Australian and international copyright laws and treaties around the world if applicable. All such rights are reserved. Stage Stubs™ is a trade mark owned by us. You are not permitted to use it without our approval. You may not rent, lease, license, sublicense, transfer, distribute, alter, modify, translate, reverse engineer, decompile, disassemble, or create derivative works based on the site, nor give anyone permission to do so. You may not make access to Service available to others in connection with a service bureau, application service provider, or similar business, nor give anyone permission to do so.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources. We are not responsible for viruses and you must not introduce them. We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. Rules about linking to our site You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to link to or make any use of content on our site in a way other than as set out above, please contact [email protected]

Relevant Jurisdiction

These terms and conditions are governed by and interpreted in accordance with English Law and Australian law where appropriate.

If any part of these terms and conditions is found to be void, unlawful, or unenforceable then that part will be deemed to be severable from the balance hereof and the severed part will not affect the validity and enforceability of any remaining provisions.