FAQ (Selling)

Setting up an account with Stage Stubs is an incredibly easy process and takes just a few minutes. You can sign up here.

The information required can differ dependant on your business type (Sole Trader / Registered Company) and your country. Typically we require some basic information about you and a scan of some government issued photographic ID.

Nothing. The service is free and always will be.

We cover our card charges from the fixed fee applied to each order on the buyers end.

Not only are we the cheapest in the market (we invite you to compare all other ticketing sites), but we are also the only one with a transparent fixed fee price.

No. Unlike our competitors we don't add VAT, other taxes or card processing costs on top of the ticket price your customer pays. Our 90p booking fee to the customer is fixed, transparent and the cheapest in the market.

Yes, you have complete control with no limit to what price is charged for each seat. Typically they are charged via area, for example, Front Row, Premium, Standard, Standing.

Absolutely, if you want to charge a different rate for the same seat you have complete flexibility to do this. For example you may want a different rate for Under 12s, Adults and Senior Citizens.

Of course, our pricing is as flexible as you need it to be.

Of course, when organising an event you always have special people to invite which you don't want to charge or perhaps a camera crew needs some seats. As a seller you can look at your event and remove the seats from the showing. Please proceed with caution, this action is not reversible!

Yes, we send a receipt to every customer who places an order on Stage Stubs.

Yes, in your settings panel you can configure the rate at which you wish to display VAT/Taxes on your receipt.

Yes, in your settings panel you can configure your VAT/Tax reference.

Unfortunately, there isn't a way to limit the amount of tickets any one person can buy. The reason for this is that there are ways buyers can get around it, such as creating multiple accounts, and it'd be much more difficult to track. We do however offer release times, where you can choose a time and date for the tickets to be available for purchase. This means everyone gets enough notice and equal opportunity to create an account and purchase the tickets they wish.

Stage Stubs has a 7 day rolling payment window, that means that you will receive each transaction 7 days on from when it was processed. (This is the maximum time frame, typically customer can see payments within 3-4 working days.)

Stage Stubs only accepts credit and debit cards. This is to ensure the funds can go directly to you.

In the UK we support Visa, MasterCard, and American Express. In the US we support Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

All orders will show as Stage Stubs Show Ticket on your customers bank statement. American Express may show “Stripe” and the Stripe address while a charge is pending. “Stripe” will be replaced by Stage Stubs Show Ticket within about 48 hours.

Once you have created an event you can download an admissions list at any time from my events.

Each ticket has a ticket ID and a corresponding unique reference. Both of these references are shown on your admissions list which you can check at entry if you suspect any fraudulent activity.

We will shortly be releasing an iPhone and Android application that will scan the QR codes on the tickets at entry.

You can contact us to close your account at [email protected] Stubs.com.