Cancelling Your Event – A Step-By-Step Guide
Created Jan 13, 2023

Cancelling Your Event – A Step-By-Step Guide

Cancelling an event is never easy, but it’s a necessary process. Many factors come into play when deciding to cancel, and the process can be stressful and overwhelming. To help make the cancellation process as smooth as possible, we’ve put together this step-by-step guide for customers of Stage Stabs Event Ticketing Software. Read on to learn how to cancel your event in the most efficient manner. 

Step 1 – Make Sure You Need to Cancel 

The first step in cancelling an event is to make sure that you actually need to do so. Consider if the issue can be resolved without cancelling or if postponing would work better for your situation. If either of these options are viable, then you don’t need to worry about cancelling and can move on from this step. However, if neither of these solutions fit your needs then you will have to proceed with cancelling the event. 

Step 2 – Reach Out To Vendors and Guests 

Once you’ve decided that you need to cancel your event, the next step is contacting your vendors and guests who were invited or expected at the event. This should be done as soon as possible so that everyone knows what is happening and can make other plans accordingly. Depending on the size of your event, reaching out could involve emailing or calling each vendor individually or sending out one large email to all vendors at once. 

When communicating with vendors, make sure that they know why you are cancelling as well as any additional details they may need going forward (e.g., refunds). The same goes for guests; reach out to them via email or call them directly with a polite yet firm message explaining why you’re cancelling and offering refunds if applicable.  

Step 3 – Utilise Your Ticketing Service Provider 

If you’re using a ticketing service provider like Stage Stabs, then there are a few extra steps that you should take before officially calling off the event. Log into your account and go through each setting (e.g., ticket release date) until everything looks just right for cancellation purposes—this includes turning off automatic ticket releases so no tickets are sold after cancellation has been announced! Additionally, reach out to customer service at your ticketing service provider with any questions or concerns about how best to handle cancellations; they will provide invaluable advice during this time!  


Cancelling an event is never fun but it's sometimes necessary due to unforeseen circumstances beyond our control. We hope this How To Guide provided some clarity on how best to go about doing so while still being respectful of both vendors and guests involved in the process. By following these steps carefully outlined above, customers of Stage Stabs Event Ticketing Software can feel confident in their approach when it comes time for cancellation!

Matt H

Matt H


Founder and CEO of Stage Stubs, online ticketing software built specifically for performing arts and dance events in the UK. He has over two decades of experience in SaaS B2B industry, having worked in senior IT positions for some of the world’s leading companies. Matt has played a key role in developing both International Dance Supplies Limited’s online presence and Raviga Group’s award-winning software products. Passionate about helping businesses grow, Matt is always looking for new ways to improve the customer experience and drive sales through innovative technology solutions.

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